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Wrocław Aquapark rules and regulation violate consumer interests

2013-09-11

The following clauses were declared abusive: (1) water park bears no responsibility for items stored in cloakroom and lockers (the law requires that items given for safekeeping should be returned in a non-deteriorated condition); (2) no possibility to get a refund for a non-performed service (customer may demand a refund in any situation, where service non-performance is due to circumstances for which entrepreneur is liable); (3) the possibility of charging fees for lodging a complaint (it is unlawful to charge consumer for processing a complaint, even if it is unfounded). The position of UOKiK was fully accepted by the Court of Competition and Consumer Protection. The judgment is not yet final.

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